dmwin's Privacy Policy
Find out exactly how your personal information is collected, stored, and kept secure — with complete transparency.
1. Introduction & Scope
dmwin is a safe and reliable platform for online betting and casino players in Bangladesh. Protecting your privacy is our core commitment. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
This policy applies to all services, products, and websites of dmwin. By using any dmwin service, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
If this policy changes, we will post a notice on the website. Continuing to use our services after any change means you have accepted the updated policy.
2. What Information We Collect
dmwin collects various types of information from two main sources: information you provide to us directly, and information collected automatically through your use of our services.
Information You Provide
The following information may be collected during account registration and use:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket number or bank account details)
- Any messages or requests submitted when contacting us
Automatically Collected Information
Information that is technically collected while you use our platform:
- IP address and device identity
- Browser type and operating system information
- Time, date, and duration of website visits
- Pages visited and usage patterns
- Information from cookies and similar tracking technologies
- Transaction history and gaming activity logs
3. Purpose of Using Your Information
dmwin uses your personal information only for lawful and specific purposes. Below is a detailed explanation of why and how we use your information:
Account Management & Service Delivery
Your information is used to create and maintain your account, manage the login process, process transactions, and personalize your gaming experience. Payment information is required to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
Identity Verification & Fraud Prevention
Your information is used to confirm your identity, prevent participation by minors (under 21), and stop any form of fraud, money laundering, or other illegal activity on the platform.
Customer Support
To resolve your questions, complaints, or issues via 24/7 live chat and email, our support team may access your account information and transaction history.
Technical Improvement & Analytics
Data on user behavior is analyzed to improve website performance, identify errors, and enhance the overall user experience.
Legal Compliance
Information may be retained and used to comply with applicable laws and regulations, and to fulfill any legitimate requests from competent authorities.
4. Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the dmwin website. Cookies are small text files stored in your browser that help recognize you on future visits.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and run the basic functions of the site.
- Performance Cookies: Used to measure and improve website performance.
- Functionality Cookies: Help remember your preferences and settings.
- Analytical Cookies: Used to analyze user behavior and improve services.
You can control or disable cookies from your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the site.
5. Disclosure of Information & Third Parties
dmwin does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Provider Partners
Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, and bank transfers), technology services, customer support software, and data analytics. These partners may only use the information for the specified purpose and are required to comply with our privacy standards.
Legal Requirements
Information may be disclosed to comply with a court order, a legitimate request from a government authority, or the requirements of applicable law. This includes matters related to anti-money laundering and fraud investigations.
Business Transfers
In the event of a change in business ownership, merger, or acquisition, your information may be transferred to the new entity. The terms of this policy will continue to apply.
Before sharing information with any third party, dmwin ensures that the party applies appropriate data protection measures.
6. Data Security Measures
SSL Encryption
All data transmitted between our website and your browser is protected by high-grade SSL (Secure Socket Layer) encryption.
Secure Servers
Your personal information is stored on secured and encrypted servers, with multiple layers of security in place to prevent unauthorized access.
Regular Audits
Our security measures are regularly reviewed and tested to maintain the highest standard of data protection.
While dmwin applies the highest security measures, no method of transmission over the internet is 100% secure. You should also keep your account password secure, log out after using unfamiliar devices, and immediately notify our support team if you notice any suspicious activity.
7. Data Retention Period
dmwin retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or to meet legal obligations.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Certain information may be retained for a defined period after account closure, as required by law.
- Transaction Records: Financial transaction data may be retained for an extended period as required by law.
- Marketing Communications: Retained until you withdraw your consent.
After the defined retention period, dmwin securely deletes or anonymizes your personal information so that you can no longer be identified.
8. Your Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team:
Right to Access
You can request to know what information we hold about you and receive a copy of that information.
Right to Correction
If your information is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for marketing communications or other purposes, and withdraw your consent.
Right to Data Portability
You can request your information in a structured, commonly used format and, if needed, have it transferred elsewhere.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
9. Protection of Minors
dmwin strictly ensures the protection of minors. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is followed during account registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
For ages 21+ only. If you know of a minor using our platform, please notify us at [email protected].
10. Third-Party Links & Services
The dmwin website may occasionally contain references to third-party websites. We have no control over the privacy policies of those external sites. We encourage you to read the privacy policy of any third-party site before visiting it.
Our payment partners such as bKash, Nagad, and Rocket have their own privacy policies. Those policies will apply when you conduct transactions through their platforms.
11. Changes to This Policy
dmwin may update this privacy policy from time to time. Any changes will be published on this page and the "Last Updated" date at the top of the page will be revised. For significant changes, we may notify you at your registered email address.
Continuing to use our services after any change means you have accepted the updated policy. We recommend reviewing this page regularly.
12. Contact Us
For any privacy-related questions
If you have any questions about this privacy policy, wish to exercise your rights regarding your personal information, or have any concerns, please get in touch with us. Our support team is available 24/7.
Use the links below to learn more about our platform or access your account.